Delivery Terms
Delivery Policy
At British Clean, we strive to ensure that all orders are processed and delivered efficiently and securely. Our delivery services are designed to provide a seamless experience for both individual and business customers.
Order Processing
- Orders are processed during business hours, Monday to Friday, excluding public holidays.
- Orders received before the daily cut-off time may be processed on the same business day.
- Orders received on weekends or public holidays will be processed on the next working day.
- Once your order has been confirmed and dispatched, you will receive a shipment confirmation via email or SMS (where applicable).
Delivery Timeframes
Within India
- Major cities and metropolitan areas: Typically delivered within 2-5 business days.
- Other locations: Typically delivered within 3-7 business days.
- Certain remote or rural areas may require additional delivery time.
International Deliveries
- Delivery times vary depending on the destination country, customs clearance procedures, and local courier services.
- Estimated delivery timelines will be provided during the checkout process where applicable.
Delivery Charges
- Delivery charges are calculated based on order value, weight, dimensions, and delivery location.
- Applicable shipping charges will be displayed before order confirmation.
- Promotional free shipping offers may be available for eligible orders.
Delivery Partners
To ensure reliable service, British Clean works with trusted logistics and courier partners. Delivery timelines are estimates and may vary depending on operational circumstances beyond our control.
Order Tracking
Where available, tracking details will be provided once the order has been dispatched, allowing customers to monitor the progress of their shipment.
Delays in Delivery
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Customs clearance procedures
- Natural disasters or force majeure events
- Courier service interruptions
British Clean shall not be held liable for delays caused by circumstances beyond our reasonable control.
Delivery Address Responsibility
Customers are responsible for providing complete and accurate delivery information when placing an order.
British Clean will not be responsible for delays, failed deliveries, or additional charges resulting from:
- Incorrect addresses
- Incomplete address information
- Unavailable recipients
- Refusal to accept delivery
Inspection Upon Delivery
Customers are advised to inspect their shipment immediately upon receipt.
If you notice:
- Damaged packaging
- Missing items
- Incorrect products
please contact our customer support team within 48 hours of delivery, providing photographs and relevant order details.
Partial Deliveries
In certain situations, orders containing multiple items may be delivered in separate shipments depending on stock availability and logistics requirements.
Failed Delivery Attempts
If delivery cannot be completed due to recipient unavailability or incorrect address information, the shipment may be returned to our facility. Additional shipping charges may apply for re-delivery requests.
Contact Us
For delivery-related enquiries, please contact our customer support team:
Our team will be happy to assist you with any questions regarding your shipment.